BE INFORMED BE PREPARED BE RESILIENT

We recognize the importance of legacy systems and understand that our existing customer installation base is vital to the success of our clients. At Honeywell Intelligrated, we value the role that legacy systems play in their operations.

To support our customers effectively, we offer extensive support for these legacy systems, ensuring they receive the necessary spare parts and expert guidance. Our aim is to help them extend the lifespan of their legacy systems, enhancing their investment and operational efficiency.

By prioritizing our customers' needs, we strive to strengthen their operations and demonstrate our ongoing commitment to their success.

To facilitate seamless transitions from outdated systems to modern platforms, we offer solutions such as virtualization and ControlEdge for PLC upgrades. These migration options allow customers to leverage the latest advancements without sacrificing their existing investments.

Our program assists customers in managing their spare parts inventory, leading to minimized downtime and reduced total cost of ownership. The Honeywell Intelligrated OnTimeParts.com website and our parts hotline (staffed from 8 a.m. to 8 p.m., M-F and 24/7 for emergencies) are a vital part of our strategy, ensuring timely support and help maintain operational efficiency.

Effective communication is at the core of our approach. We engage closely with our customers to inform them of obsolescence events and support them in identifying suitable alternatives. Product and component discontinuation notices as well as tech support bulletins will be sent out to impacted customers as we are made aware of any new risks.