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    Platinum Service Solution

    Under the umbrella of Support Services, Honeywell Edge Services offers a variety of maintenance plans to support your Honeywell mobile computers, printers, and scanners.

    The Platinum Service Solution is a comprehensive service plan that protects everything from the device to the device accessories (repair or replacement), batteries, and Android operating system.

    Mobile computer eligible accessories include batteries, docks, chargers, cradles, scan handles, and vehicle mounts.

    Printer eligible accessories include printheads, platen rollers, cutters, and batteries. 

    Features and benefits:

    • Comprehensive coverage – including device replacement for rugged or stationary products and select accessories

    • Three or five years of fixed price protection, with optional renewals*

    • Options for overnight and 2-day depot turnaround times

    • Cleaning and preventive maintenance

    • Telephone-based technical support

    • Convenient Online Return Authorization requests and access to online service history reports

    *Coverage must be purchased within 90 days of equipment purchase

    At every stage, Honeywell Edge Services gives you the confidence of having leading-class technologies combined with service and support plans that will maximize the uptime and the return on investment for your devices.

    Contract Length3 or 5 Years
    Spare Pool ManagementAdd-on
    Cutter Refresh1Included
    Printhead RefreshIncluded
    Accessory ReplacementIncluded
    Battery RefreshIncluded
    Device Replacement Included
    Accidental Damage Included
    Component RepairIncluded
    Wear and TearIncluded
    Android Updates/PatchesIncluded
    Warranty Repair Included
    Technical Support Included
    Depot Turnaround Time (TAT)1-2 Days3

    1Only available for Printers
    2Only available for Printers; Mobile Printer Printhead Replacement included in standard Gold and Platinum contracts
    31-day TAT for Scanners
      2-Day TAT for Mobile Computers and Printers