Safety and Productivity Solutions
Under the umbrella of Support Services, Honeywell Edge Services offers a variety of maintenance plans to support your Honeywell mobile computers, printers, and scanners.
The Platinum Service Solution is a comprehensive service plan that protects everything from the device to the device accessories (repair or replacement), batteries, and Android operating system.
Mobile computer eligible accessories include batteries, docks, chargers, cradles, scan handles, and vehicle mounts.
Printer eligible accessories include printheads, platen rollers, cutters, and batteries.
Features and benefits:
Comprehensive coverage – including device replacement for rugged or stationary products and select accessories
Three or five years of fixed price protection, with optional renewals*
Options for overnight and 2-day depot turnaround times
Cleaning and preventive maintenance
Telephone-based technical support
Convenient Online Return Authorization requests and access to online service history reports
*Coverage must be purchased within 90 days of equipment purchase
At every stage, Honeywell Edge Services gives you the confidence of having leading-class technologies combined with service and support plans that will maximize the uptime and the return on investment for your devices.
| SERVICES | PLATINUM |
| Contract Length | 3 or 5 Years |
| Operational Intelligence1 | Can be added to Platinum Contracts |
| Sentinel Service2 | Included |
| Spare Pool Management | Included |
| Cutter Replacement3 | Included |
| Printhead Replacement4 | Included |
| Accessory Replacement | Included |
| Battery Replacement | Included |
| Device Replacement | Included |
| Accidental Damage | Included |
| Component Repair | Included |
| Wear and Tear | Included |
| Warranty Repair | Included |
| Technical Support | Included |
| Depot Turnaround Time (TAT) | 1-2 Days5 |
1Only includes Performance Professional Module
2Only available for Mobile Computers
3Only available for Printers
4Mobile Printer Printhead Replacement included in standard Gold and Platinum contracts
51-day TAT for Scanners
2-Day TAT for Mobile Computers and Printers